Urban Health recognizes the importance of maintaining the privacy of your personal information. We are committed to privacy practices that protect the confidentiality and security of your information. Our information practices for personal information you enter or that we collect exclusively through your use of this website are set forth below. Urban Health does not collect, store or use any such information that is obtained through this website, except as described below.

Information We Collect

If you visit our site to read or download information, we collect and store: the name of the domain and host from which you access the Internet (such as aol.com); the Internet protocol address of the host server you are using (such as www.aol.com); the name and version of your Web browser; the date and time you access our site; and, if you came to us through a link from some other website, the Internet address of the website from which you linked to us. We do not collect your name or email address. No information we collect in this way is directly or indirectly traceable back to a specific person.

We do not share or sell this information to third-party companies. We may use this information for general statistical modeling in order to measure the number of visitors to different pages on our site and to modify the site in order to make the site more helpful. We also use this information to monitor network traffic and to identify unauthorized access or unusual activity on the site.

Some parts of the site may use a “cookie,” which is a small text file that is placed on your computer’s hard drive. The cookie captures no personally identifiable information. The site may use a cookie in order to log which pages you visit on the site or to provide certain features during your visit to the site. You can set your browser to refuse to accept cookies; however, some enhancement features of this and other sites may not function properly if you do this.

Information You Provide

If you send us an email or message and provide your name or other personal information, we may keep this information. We may use this information to send an answer to your question or deliver requested information to you. We also may use information that you provide to measure general statistics about visits to our site and interest in particular areas. We do not share or sell this information to third party companies. By sending an email or making a request or inquiry, you agree to permit Five Acres to keep and use the information you have given us consistent with this policy.

If you enter information in an online form or register as Urban Health subscriber or as a user of certain online information and tools, we may keep this information. We may use this information that you provide in the registration in order to verify your eligibility to use the site or tools that you wish to use, or to provide you access to the service. Information that you provide in this manner also may be used to measure general statistics about visits to our site and interest in particular areas. We do not share or sell the information you provide in this manner to third-party companies.

Security

Urban Health has adopted policies and practices designed to protect the security and confidentiality of donors and consumer information to protect against anticipated threats and hazards to security and integrity of the information and to protect against unauthorized access to or use of the information that could result in substantial harm or inconvenience.

Changes to This Privacy Statement

We reserve the right to revise or change this policy in the future. Any changes to our policy will be clearly and conspicuously posted on this section of our site.

Privacy Notice Regarding Sharing Information through Text Messaging/SMS Data

The Urban Health Line is not a substitute for professional health care, mental health treatment, psychiatric care, or therapy of any kind. If you believe you are experiencing a medical emergency, you should immediately call your doctor or 911 or proceed to your nearest emergency room.

Protection and Privacy of Your Personal Data

During your use of the Urban Health line, you may be asked (but will never be required) to provide Personally Identifiable Information. We will only ask for this if we believe it would help us to better serve you. Some of the types of Personally Identifiable Information that we may request that you disclose to us may include your name, age, address, phone number, and zip code, particularly if necessary to help a person at imminent risk of death or serious bodily harm, or to make a mandatory report concerning suspected child abuse or neglect. All of our employees, agents, service providers, and Crisis Counselors are subject to strict information collection practices and policies. While we may collect Personally Identifiable Information, we will not share it with any third parties unless authorized by you, except in instances where required to by law.

Urban Health takes all appropriate measures to safeguard your information against unauthorized disclosure, and follows recommendations from the Department of Mental Health, Department of Children and Family Services, Department of Public Health, Department of Health Care Services and relevant State and County entites. All of our employees, agents, service providers, and Crisis Counselors undergo training in protecting personal information and follow stringent information protection policies.

All information received by Urban Health through text messaging/SMS data is first sent to a central platform system instead of directly to individual employees, agents, service providers, or Crisis Counselors. Urban Health has adopted policies and practices designed to protect the security and confidentiality of personal information against anticipated threats and hazards, secure the integrity of the information, and protect against unauthorized access to or use of the information. Once received by our central platform system, Urban Health takes steps to ensure any personal information is protected and secure, including through encryption methods, administrative, technical, and physical measures, to protect your Personally Identifiable Information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Once received by our central platform system, Five Acres stores all information on secure servers and only permits approved Urban Health employees, agents, service providers, or Crisis Counselors to access those secure servers pursuant to the practices described above.

While Urban Health takes appropriate measures to safeguard Personally Identifiable Information once it reaches the Urban Health central platform system, Urban Health cannot protect this information while it is in transit to Urban Health when sent by text due to the inherent nature of SMS messages/texts. While unlikely, information sent through text messaging/SMS data may be intercepted and read by third parties other than Urban Health or its employees, agents, service providers, or Crisis Counselors, and Urban Health can make no representations or warranties regarding the protection of personal information before it reaches the Urban Health central platform system. You may also choose to delete  conversations from your phone, clear us from your browser history, and not save our number in your contact list to help further protect the confidentiality of your communications with us.

Children Under 13 Years Old

As a not-for-profit organization exempt from federal income tax under Section 501(c)(3) of the Internal Revenue Code, Urban Health is exempt from compliance with the Children’s Online Privacy Protection Act of 1998 (COPPA). However, we take children’s privacy seriously, and encourage users and their parents if possible, to review our Privacy Notice Terms to understand our information collection practices. Urban Health does not post photographs or names of children without prior written parental/guardian consent.

Services

The Services are provided on an “as is” basis and “as available” basis. Urban Health and its service providers expressly disclaim all warranties of any kind, whether expressed or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Without limiting the above, Urban Health and its service providers make no warranty that Urban Health Line will (A) meet your requirements; (B) be uninterrupted, timely, secure, or error-free; or (C) meet your expectations.